PMI today
PROJECTMANAGEMENTINSTITUTE
Taking the Pulse and Meeting the Needs of PMI Stakeholders
PMI is a large global
organization with more
than 400,000 stakeholders
including members, credential
holders and others. To make sure
it meets the needs of members
and other stakeholders for customer service, program offerings
and products, PMI has a market
research team.
This group of PMI staff members is frequently
asked to “take the pulse” of different stakeholder
groups through surveys and other assessment
tools. The team uses a variety of techniques to
reach out to this large and diverse group. Using
standard market research methodologies, it selects
a representative audience and makes sure the sur-
Similarly, PMI conducts a quarterly membership satisfaction survey. The aim of this survey is
to gauge members’ satisfaction with the overall
membership experience and the membership
application and renewal process, as well as the resolution of questions and awareness of PMI prod-
Customer Focus
ucts and services.
Surveys aim to ensure a pleasant and efficient
Some surveys are more narrow in scope. For
overall “customer experience” for stakeholders
example, the PMI Asia Pacific
interacting with PMI and tak- ing advantage of the benefits Satisfied with Service Centre publishes an of membership, credentialing electronic newsletter called the and other programs. Asia Pacific e-Link, which is For example, a survey of sent to PMI members residing 998 people who took the in that region. The Service Project Management Profes- 81 Centre sought a readership sur- the PMP vey to find out if members are
sional (PMP®) credential exam- examination process receiving and opening the
ination in the second quarter
newsletter and whether they
of 2008 had a good response
value it, and asking what content is of particular
rate of 45 percent. Overall, the vast majority of the
interest to them.
respondents (81 percent) were satisfied with the
PMI also conducts significant surveys on other
examination process, with about one-quarter say-
important areas of stakeholder involvement, such
ing they were very satisfied. as volunteerism and salary. The PMI® Project
Management Salary Survey is available for purchase
on PMI.org. Members can make a customized
salary query against this survey at no charge, also
on PMI.org.
As part of the development process in delivering
new products and services,
the market research team also
focuses on the market’s needs
and wants by reaching out to
PMI’s membership, credential
holders and the project management profession.
Continued on page 4
vey, focus group or other assessment will provide
appropriate feedback. To make sure PMI stakeholders do not get “survey wariness,” it spaces
out survey requests to members, credential holders
and others.
Five New Directors to Join Board in 2009
PMI Board
of Directors The top vote-getters in the 2008 Board of
Directors election were announced at the PMI
Annual Membership Meeting, which was held
on 20 October during the PMI Global Congress
Election 2008—North America in Denver, Colorado, USA. The
new Directors will begin their service on the Board on
Results 1 January 2009. They will also participate in some
Board transition activities in 2008, including the
Announced strategic retreat.
Read about the new Board members on page 7
Special section: PMI Registered Education
Provider Program
2INMEMORIAM—JOHNFONDAHL,
PMI FELLOW
3ENDOWMENTSBOOSTSCHOLARSHIPS
FOR 2009
“Worldwide, organizations will embrace,
value and utilize project management
and attribute their success to it.”– Envisioned Goal
A DIGITAL VERSION OF PMI today IS AVAILABLE ONLINE
FOR PMI MEMBERS ONLY AT PMI.ORG
